Platinum Hotel CleanCare Pledge is an all-encompassing health and safety initiative created by Marcus Hotels & Resorts, that incorporates industry best practices and protocols for cleanliness, sanitation and operations of our hotels and restaurants. As needs and requirements evolve, so will our Platinum Hotel CleanCare Pledge.
The Platinum Hotel CleanCare Pledge is comprised of four main initiatives, training, increased sanitization, the use of personal protective equipment (PPE) and the practice of social distancing.
Training: All associates have completed hygiene and cleanliness training and are health screened on a daily basis. Our team is trained to avoid close contact and practice social distancing. You will see multiple hand sanitizing stations throughout the hotel and notice our team wearing masks and other appropriate personal protection equipment.
Increased Sanitization: Public spaces undergo frequent cleaning, with extra focus on disinfecting high-touch surfaces with EPA approved products and methods. As our occupancy increases and we welcome additional guests, we will further increase the frequency of this cleaning. Touchless hand sanitizer stations are located throughout the hotel for your use and convenience.
Personal Protective Equipment (PPE): You will find associates wearing personal protective equipment. Associates in positions that wear gloves will change them and sanitize their hands between interactions with guests. The Platinum Hotel appreciates all guests abiding by Nevada State's mandatory face-covering policy while in common areas of hotel, to help protect the health of your fellow guests and our associates.
Social Distancing: You are encouraged to stay 6 feet from other associates and guest.
WHAT TO EXPECT DURING YOUR STAY
Self-Parking: Please proceed to our parking located at the front of the hotel, labeled for hotel guest check-in. If you need help with your bags, please pull up to the entrance before parking, where someone will be available to assist with your luggage.
Check-in: Credit card devices have been conveniently placed at the front desk for self-use. Our associates will sanitize all devices and touchpoint areas between uses. Bell service is available upon request. Information requested for area attractions or resort information will be provided to you via email or through single-use brochures.
Elevators: Touchless hand sanitizers are located inside each elevator cab and on each guest floor for your convenience. The frequency of this cleaning will increase during higher occupancy periods at the hotel.
Guestrooms: Cleaned prior to arrival with enhanced disinfecting and sanitizing methods that go beyond leading hospitality industry standards and Center for Disease Control guidelines. All guestrooms will be inspected by a supervisor once they have been cleaned and sanitized. To minimize contact, we are providing stayover housekeeping service only on request and guests may not be present while an associate is providing service to the guestroom.
Check-Out: Your folio will be emailed to you upon check-out. A printed copy will be available upon request. A keycard drop box ismme available near the front desk for you to deposit your keycards upon check-out.