Skip to main content

By continuing to browse our site or clicking "I agree," you agree to the storing of cookies on your computer or device. See The Platinum Hotel's Privacy Policy.

I Agree
Platinum Amenities

We've got answers

Frequently Asked Questions

Got a question about the Platinum Hotel & Spa? Review the frequently asked questions below for answers! If you can’t find an answer to your question or concern, feel free to contact us for more information via phone at (702) 365-5000. We’re always here to help.

Frequently Asked Questions

What time can I check in and check out at the Platinum Hotel?

Check-in time is at 4pm and check-out is at 11am. You must be 21 or older to reserve or stay in a guest room. A major credit card must be presented to check-in.

Are pets allowed at Platinum Hotel?

We welcome all services animals as well as dogs under 40 pounds. The fee for dogs under 40 pounds is $100 non-refundable fee. Please call for more information on our guidelines.

Do you provide transportation to and from the airport?

The Platinum Hotel does not provide transportation to or from the airport; however, there are other options such as taking a taxi, ride-share, limo or shuttle that are available at the airport.

What amenities are included at Platinum Hotel?

A walk-out balcony, indoor and outdoor heated swimming pools open all year, fitness center, laundry service, room service, television, living room with queen-sized pull out couch, bedside radio, gourmet kitchen with appliances, double vanities, grocery service, in-room safe, pillow-top mattresses, and green-friendly suites.

What is the resort fee?

The resort fee at the Platinum is $28.00 + tax. This includes WiFi, Complimentary Bottle of Wine per stay, in-room coffee, local & toll-free calls, printing of airline boarding passes, use of pool area and fitness center and in-room refrigerator with filter water and ice makers.

Do you offer accessible accommodations for the physically challenged?

Yes. For more details, please read about accessibility here.

Do you offer parking for guests?

Platinum Hotel offers complimentary self-parking.

Can I get a late check out?

Late check out is available for a fee.

Is smoking allowed in the hotel?

Platinum Hotel is completely a non-smoking building.

How do I provide feedback?

Contact us at

I left something in your hotel - What can you do?

Please call our main hotel number at 702-365-5000 and ask for loss prevention.

Can I check or hold my luggage?

Luggage can be checked with the Platinum Hotel's bell desk daily.

Does Platinum offer AAA or Government Rates?

AAA rates are 10% off on space availability with AAA card. Government rates are at per diem with proper government ID.

How do I order groceries to my room?

Groceries are available for purchase on the website and will be delivered to your room. Fees apply.

Who do I contact if an appliance stops working?

Dial zero for the hotel operator.

How close to The Strip are you?

Platinum Hotel is just two blocks to the central Las Vegas Strip.

Is marijuana permitted at your hotel?

Platinum Hotel is a non-smoking hotel.

How do I cancel or modify a reservation?

You can cancel your reservation up to 72 hours prior to your arrival date without penalty. Within 72 hours, a penalty charge of one night's room and tax is applicable.

Is the Platinum kid-friendly?

Yes, we offer children's menus in the restaurant, and in-door/out-door pools are heated and open year-round.

How do I book a wedding?

Take a look at our wedding website to find every detail regarding your future wedding here.

What kitchen appliances are included in the room?

A refrigerator with an ice and water dispenser, microwave, oven, and stove top are all included.